Privacy Policy
How Home Wisdom Hub collects, uses and protects your personal information.
Introduction
Home Wisdom Hub ("we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit homewisdomhub.com, browse our Wisdom Library, contact us, request a consultation or subscribe to our newsletter. By using our website, you agree to the practices described in this policy.
Information We Collect
We may collect information you provide directly, including:
- Your name, email address, phone number and property address.
- Project details, including services of interest, questions, photos, plans and messages.
- Newsletter preferences and topics you select when subscribing.
- Information shared during consultations, site visits, calls and emails.
We also collect technical information automatically, such as browser type, device information, pages visited, referring pages and approximate location based on your IP address.
Our Wisdom Library
The Wisdom Library on our home page lets you search and filter home care tips. Searches are processed entirely in your browser. We do not record or receive the words you type into the library search box.
How We Use Information
We use personal information to:
- Respond to enquiries and questions and arrange consultations and site visits.
- Prepare proposals, estimates and contracts you request.
- Plan, permit, schedule and complete renovation and upgrade projects.
- Coordinate with neighbours, historic commissions or permitting offices when your project requires it and with your knowledge.
- Send newsletters and updates to subscribers.
- Maintain, secure and improve our website and services.
- Comply with legal, tax, licensing and regulatory obligations.
Calls, Texts and Emails
If you provide your phone number or email address, we may contact you about your enquiry, appointments and project updates. We send marketing texts only with your consent. You may opt out of marketing communications at any time, and we may still contact you about active consultations or projects.
Project Photos
We may photograph our work to document progress and quality. With your permission, we may share photos of completed projects on our website or social media without publishing your name or address. You may ask us not to use photos of your home at any time.
Data Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you as required by applicable law, including the Pennsylvania Breach of Personal Information Notification Act.
Data Retention
We keep personal information only as long as necessary for the purposes in this policy, including providing services, honouring warranties, resolving disputes and meeting legal and accounting obligations. When it is no longer needed, we securely delete or de identify it.
Your Privacy Rights and Choices
You may ask us to access, correct or delete the personal information we hold about you, subject to legal exceptions. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, contact us using the details below. We may need to verify your identity, and we will not discriminate against you for exercising your rights.
You may also browse most of our website and use the Wisdom Library without identifying yourself, decline optional cookies, unsubscribe from marketing emails and ask us not to use photos of your home.
Pennsylvania Residents
We operate in Pennsylvania and handle personal information in line with Pennsylvania law. If a security breach involving certain unencrypted personal information occurs, we will notify affected residents without unreasonable delay, as required by the Pennsylvania Breach of Personal Information Notification Act. Where other state or federal privacy laws apply to you, we will respect the rights they provide.
Analytics and Advertising
We may use analytics tools to understand which pages and guides are most helpful, how visitors find our website and where we can improve. These tools may collect information such as pages viewed, time spent on pages and the device and browser used. We may also use limited advertising tools to show our services to people who have visited our website. You can limit this activity through your browser settings, by using available opt out tools or by blocking cookies.
Lenders, Warranty Providers and Partners
If you ask us to introduce you to an independent lender or warranty provider, we will share only the information needed for that introduction, such as your name, contact details and a description of your project. Those companies handle your information under their own privacy policies and may contact you directly. We do not receive payment for sharing your information, and we do not share it with them unless you ask us to.
Keeping Your Information Accurate
We want the information we hold about you to be accurate and up to date. If your contact details, property address or communication preferences change, please let us know so we can update our records. Accurate information helps us schedule visits, send proposals to the right place and keep you informed about your project.
Do Not Track Signals
Some browsers offer a Do Not Track setting. Because there is no common industry standard for responding to these signals, our website does not currently respond to them. We will update this policy if that changes.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it.
Third Party Links
Our website may include links to third party websites, embedded maps and social media platforms. We are not responsible for their privacy practices and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Please review it periodically.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, please contact Home Wisdom Hub by email at contact@homewisdomhub.com, by phone at +1 215-676-7000, or through our Contact Us page.